# Frequently Asked Questions
**What are the card limitations?**
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These cards lack 3DS authorization and could experience problems at certain merchants with advanced transaction fraud screening. Certain merchants or payment providers may choose not to accept prepaid virtual cards; this is beyond our control, and there is nothing we can do about it.
**Can I use the card for paying for subscriptions?**
No. The card is not compatible for paying subscriptions such as Spotify or OpenAI.
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**How many times can I use the card?**
As many times as you want, as long as you still have funds in your card and it hasn't expired yet.
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**Can I reload the card?**
No, if your card has no remaining balance, you'll need to purchase a new one.
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**The card does not work for me. Can I get a refund?**
No, due to the fact that each card is individually generated for your use, we are unable to facilitate refunds for them.
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**Who is the card issuer?**
The card is issued by our partner Pathward N.A (previously Metabank N.A): [https://www.pathward.com](https://www.pathward.com/). We want to clarify that we act as resellers, and any issues or concerns related to the card should be directed to the card issuer, Pathward N.A.\
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