Frequently Asked Questions

More questions? Contact us via instagram @digitalpurse.io

What are the card limitations?

These cards lack 3DS authorization and could experience problems at certain merchants with advanced transaction fraud screening. Certain merchants or payment providers may choose not to accept prepaid virtual cards; this is beyond our control, and there is nothing we can do about it.

Can I use the card for paying for subscriptions?

No. The card is not compatible for paying subscriptions such as Spotify or OpenAI.

How many times can I use the card?

As many times as you want, as long as you still have funds in your card and it hasn't expired yet.

Can I reload the card?

No, if your card has no remaining balance, you'll need to purchase a new one.

The card does not work for me. Can I get a refund?

No, due to the fact that each card is individually generated for your use, we are unable to facilitate refunds for them.

Who is the card issuer?

The card is issued by our partner Pathward N.A (previously Metabank N.A): https://www.pathward.com. We want to clarify that we act as resellers, and any issues or concerns related to the card should be directed to the card issuer, Pathward N.A.